Privacy.

Your health information belongs to you. We collect what the product genuinely needs to work, we tell you why, and we do not sell it.

• We collect what is needed to find care, book it and keep your records — not more.
• A provider sees your record because you allowed it, for as long as you allow it.
• We do not sell personal or health information to anyone, and we do not use it for advertising.
• You can ask us for a copy of your data, or ask us to delete it.

Information you give us directly:

• Account details — name, mobile number, email, and date of birth where a provider requires it.
• What you tell us when you search for care, including symptoms you describe in your own words.
• Appointment details — who you booked, when, and at which facility.
• Health records generated through the platform — prescriptions, consultation notes, invoices, and reports a provider or lab issues to you.
• Anything you send us through a form on this site.

Information collected automatically:

• Approximate location, when you allow it, so we can show care near you. You can decline and search by area name instead.
• Device and usage information — browser, operating system, and which pages failed — used to keep the service working.

• To help you understand what kind of care may be appropriate and to show relevant providers near you.
• To make and manage bookings, check-ins and queues.
• To store your prescriptions, reports and visit history so they are there when you need them.
• To keep the service secure, detect abuse, and fix faults.
• To meet legal and regulatory obligations that apply to healthcare in India.

We do not use your health information to target advertising, and we do not build advertising profiles.

Providers you choose. When you book an appointment, the doctor, clinic or hospital receives what they need to see you — your name, contact details, the reason for the visit, and the history you have consented to share. Access is scoped to the care relationship and is recorded.

Service providers who work for us. Hosting, communications and infrastructure partners process data on our instructions, under contract, and are not permitted to use it for their own purposes.

When the law requires it. We may disclose information where we are legally obliged to, or where it is necessary to protect someone from serious harm.

We do not sell your personal or health information.

Sharing a health record with a provider is something you do, not something that happens to you. You can see which providers have access, and you can withdraw that access.

• Access a copy of the information we hold about you.
• Correct information that is wrong.
• Withdraw consent for a provider to see your records going forward.
• Ask us to delete your account and the data associated with it, subject to records we are legally required to retain.

To exercise any of these, contact us and we will verify your identity before acting on the request.

Health data is encrypted in transit and at rest. Access inside the platform is scoped to the care relationship, and reads and writes against a patient record are attributable and reviewable.

No system is perfectly secure. If we become aware of a breach affecting your information, we will tell you and the relevant authorities as required by law.

We keep your account and health records for as long as your account is active, so that your history remains available to you.

Where healthcare or tax law requires a provider or us to retain particular records for a set period, we retain them for that period even after you close your account. Everything else is deleted or anonymised.

thehealint is intended for adults. A parent or guardian may manage care for a child or dependant through a family profile, and is responsible for the information they provide on that person’s behalf.

If we change how we handle your information in a way that materially affects you, we will tell you before the change takes effect — not by quietly editing this page.

For any question about this policy, a request about your data, or a complaint about how your information has been handled, contact us and a person will respond.

thehealint is a product of T-NEX. Entity details and the grievance officer contact required under Indian law will be published here before the service opens to the public.